Refund policy
We hope you are happy with your purchase from Darreem. If you change your mind, you may request a return within 28 days of receiving your order, subject to the conditions below.
Return Eligibility
To be eligible for a return and refund:
- The return must be requested within 28 days of delivery.
- The product must be unused, unopened and in its original condition.
- Any original product seal, hygiene seal or protective seal must remain fully attached and unbroken.
- The product must be returned in its original packaging where applicable.
Sealed Cosmetic Products
For hygiene and safety reasons, we are unable to accept returns of cosmetic, skincare, beauty or personal-care products once the seal has been removed, opened, broken or tampered with.
Products returned with the seal removed will not be eligible for a refund unless the product is faulty, damaged or otherwise covered by your statutory rights.
How to Start a Return
To request a return, please contact us at:
Please include your:
- Name
- Order number
- Product(s) you would like to return
- Reason for the return
Please do not send products back to us until your return request has been confirmed and you have received the relevant return instructions.
Return Shipping
Unless the product is faulty, damaged or incorrect, the customer is responsible for the cost of returning the item.
We recommend using a tracked postal service, as we cannot be responsible for returned parcels that are lost in transit.
Damaged, Faulty or Incorrect Products
Please inspect your order when it arrives. If your product is damaged, faulty or you have received the wrong item, contact us as soon as possible at contactus@darreem.co.uk with your order details and photographs where appropriate.
We will review the issue and arrange the appropriate replacement, return or refund.