Shipping policy
At Darreem, we aim to process and dispatch your order as quickly as possible.
Order Processing
Orders are normally processed and dispatched within 1 working day after payment has been successfully received.
Orders placed on weekends or UK public holidays will be processed on the next working day.
UK Delivery
Our standard delivery time within the United Kingdom is approximately:
2–4 business days
Delivery times begin from the date your order has been dispatched.
Europe Delivery
Estimated delivery time for orders to Europe is:
3–7 business days
Rest of the World
Estimated delivery time for international orders outside Europe is:
5–10 business days
Please note that all delivery times are estimates and may occasionally be affected by courier delays, public holidays, customs processing or circumstances outside our control.
International Shipping Costs
Shipping costs for international orders are calculated at checkout based on your delivery destination and the shipping service selected.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Unless otherwise stated at checkout, any applicable customs duties, taxes or import charges are the responsibility of the customer.
Dar Reem is not responsible for delays caused by customs clearance.
Tracking Your Order
Where tracking is available, you will receive tracking information once your order has been dispatched.
Please allow some time for the courier's tracking system to update after receiving your dispatch confirmation.
Incorrect Delivery Address
Customers are responsible for ensuring that the delivery address provided at checkout is complete and correct.
If you notice an error in your delivery address, please contact us as soon as possible at contactus@darreem.co.uk.
If your order has already been dispatched, we may not be able to amend the delivery address.
Lost or Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your name and order number so we can investigate the delivery with the courier.
Damaged Parcels
If your parcel arrives damaged, please take photographs of the outer packaging and affected products and contact us as soon as possible.
We will review the issue and assist you with the appropriate resolution.
Contact Us
For any questions regarding shipping or delivery, please contact: